Have a question about your order, the 90-day guarantee, shipping, or the Yu Sleep formula? We're happy to help.
Email Support
The fastest way to reach us is by email: support@yusleepus.com. Our team typically responds within 1–2 business days. Live chat is also available 9am–6pm EST.
Order Questions
When contacting us about an existing order, please include your order number and the email address used at checkout so we can locate it quickly.
Refund Requests
For refund requests under our 90-day guarantee, see our Refund Policy for full details on how to proceed.
Business Hours
Our support team is available Monday–Friday, 9am–6pm (US Eastern time), excluding public holidays.
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